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It depends on your platform — see our full redemption guide for step-by-step instructions covering PC, PlayStation 5, Xbox, and Nintendo Switch.
PC (via Steam), PlayStation 5, Xbox Series X|S and Xbox One, and Nintendo Switch. Each game's product page shows which platform it's for before you buy.
At checkout we give you an exact amount to send, with a small unique offset added to your total — that's how we match your payment to your order. Send that exact amount, then upload a screenshot of the transaction on the confirmation screen. We check it against your order before approving.
Usually 1–2 hours during business hours (9am–9pm PKT). Orders sent outside those hours are picked up first thing the next morning. Weekends and public holidays can take a little longer.
On the confirmation screen at the end of checkout, drag your screenshot in or tap Choose screenshot — PNG, JPEG or WebP, up to 10MB. If you're signed in you can also do it later from My Orders. Checking out as a guest gives you a private link to your order instead, which works the same way and needs no sign-in. You can replace the image any time before we review it.
First, check that your 45-minute reservation window hasn't expired — if it has, your order will show as expired and you'll need to check out again. If it's still active and you're within business hours, give it a little longer; during busy periods responses can take a bit past our usual turnaround. If it's been more than a few hours during business hours, message us with your order reference.
Bank transfer (HBL or Faysal Bank), JazzCash, and Easypaisa. See our accepted payment methods guide for details on each.
If we can't deliver a working item for an approved order — and can't fix or replace it — we'll issue a refund or store credit at your choice. Refunds aren't available simply for a change of mind once an order has been revealed, since it's considered delivered at that point. If a payment was sent but never confirmed (for example, the reservation expired before we could match it), contact us with proof of payment and we'll sort it out.
Go to My Orders, open the approved order, and use the Reveal button on each item. Details are shown once — save them somewhere safe as soon as you reveal them.
Please keep your items as delivered. Changes you make yourself after delivery can cut off your own access and void replacement or refund cover on your order. If you have a specific reason to change something, message us first and we'll help you do it safely.
Just the name and phone number you provide at checkout — that's all you need to place an order.
Message us with your order reference and what's happening. We'll restore access to the original item, replace it with a working equivalent, or issue store credit or a refund depending on the situation. See our full guide on this for more detail on what to expect.
Double-check you've copied the code exactly with no extra spaces, and that you're redeeming it on the right platform and region. Avoid retrying more than 2–3 times, since some platforms temporarily lock further attempts. If it still doesn't work, message us with your order reference and a screenshot of the error.